Shipping
We aim to process and ship all orders as quickly as possible so you can enjoy your new nails sooner.
Processing Time
Orders are processed within 1–2 business days.
During launches, restocks, and peak promotions, processing may take slightly longer.
Estimated Shipping Times
Canada
2–7 business days
USA
5–10 business days
INTL
7–21 business days
Shipping Costs
Canada — $9 flat rate / Free $75+
USA — $9 flat rate / Free $75+
International — $19 flat rate / Free $75+
Shipping rates are shown in CAD.
Tracking: Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking updates to appear.
Returns
For hygiene and safety reasons, we do not accept returns or exchanges on opened or used nail products.
We accept returns only if:
- The product arrives damaged
- You received an incorrect item
If you experience an issue, please contact us within 7 days of delivery with your order number and photos, and we’ll be happy to help.
Thank you for supporting NAIL LAB
We appreciate you and hope you love your experience.